Terms of Service

These terms govern your use of Otto. The short version: we give you a team of AI agents that draft work for your business, you review and approve what goes out, and you stay responsible for what you send. We do not give financial, legal, or tax advice.

1. Who we are

Otto is operated by [LEGAL ENTITY NAME], [ENTITY TYPE, e.g. a Delaware LLC], at [BUSINESS ADDRESS]. In these terms, "we", "us", and "Otto" mean that entity, and "you" means the business or person using the service.

By creating an account, submitting information through our setup pages, or using the service, you agree to these terms. If you are agreeing on behalf of a business, you confirm you have authority to do so.

2. What the service does

Otto provides software that drafts business communications and reports using AI. Depending on your configuration, this includes drafting email replies, support responses, social posts and images, marketing and operations plans, outbound prospect outreach, financial summaries, HR documents, and twice-daily business briefings.

The service works from two sources: the information you connect to it (such as your email inbox, sales figures, or calendar) and the knowledge base you provide. Agents are designed to state only facts drawn from those sources. Where information is missing, the agents are designed to flag the gap for you rather than invent an answer.

3. Your approval, your responsibility

The service is approval-first. By default, every draft the agents produce waits in your approval queue and nothing is sent to a third party until you approve it.

You may optionally enable automatic sending for routine message categories. Even with that enabled, messages involving refunds, money, complaints, or other sensitive matters are never sent automatically.

4. What AI output is and is not

The service uses large language models supplied by third parties. AI-generated output can be wrong, incomplete, or inappropriate for your situation, even when it reads confidently. Output is a draft for your review, not a verified statement of fact.

We design the service to reduce this risk — grounding agents in your knowledge base, flagging unknowns, and routing sensitive matters to you — but we do not warrant that any output is accurate, complete, or fit for a particular purpose. Do not rely on output you have not reviewed.

5. No professional advice

Otto does not provide financial, investment, tax, accounting, legal, or medical advice, and nothing the service produces should be treated as such.

• The finance features summarize and flag figures from data you supply. They do not advise on tax, financing, or accounting treatment. Take those questions to a qualified accountant.
• The HR features draft routine documents such as job posts, schedules, and interview questions. Matters with legal exposure — termination, discipline, wages, discrimination, medical issues, and formal complaints — are routed to you, not drafted, and should go to a qualified employment professional.

6. Accounts and access

You must provide accurate information and keep your account credentials secure. You are responsible for activity that happens under your account. Tell us promptly at [SUPPORT EMAIL] if you believe your account has been compromised.

You must be at least 18 and using the service for a business purpose. The service is not intended for consumers or for anyone under 18.

7. Your data and content

Your data stays yours. Your knowledge base, your customers' messages, your figures, and everything the agents draft for you remain your property.

You grant us a limited licence to store and process that data solely to operate the service for you — running your agents, generating your briefings, and providing support. We do not sell it, we do not share it with other customers, and we do not use it to train AI models. Our AI providers process it under their commercial API terms and likewise do not use it to train their models.

You are responsible for having the right to give us the data you connect, including any personal data belonging to your customers or staff. How we handle personal data is described in our Privacy Policy.

8. Acceptable use

You agree not to use the service to:

• send unsolicited bulk messages, or any message that breaches anti-spam law such as the US CAN-SPAM Act, Canada's CASL, or equivalent rules where your recipients are;
• contact people who have opted out, or use purchased, scraped, or otherwise improperly obtained contact lists;
• impersonate another business or person, or misrepresent who is sending a message;
• generate content that is unlawful, defamatory, harassing, deceptive, or infringing;
• attempt to break, overload, reverse-engineer, or gain unauthorized access to the service;
• resell or white-label the service without our written agreement.

The outbound prospecting features are built for individually researched, low-volume outreach and one polite follow-up. They are not a bulk email tool. If you use them, complying with the anti-spam law that applies to your recipients is your responsibility.

We may suspend access if we reasonably believe it is being used in breach of this section.

9. Fees and billing

Founding-business pricing is agreed with you individually before any charge is made. Subscriptions are billed monthly in advance unless we agree otherwise in writing.

Payments are processed by Stripe. We never see or store your full card details. Fees exclude any applicable sales tax, VAT, or GST, which will be added where required.

If a payment fails we will retry it and contact you. Access may be suspended if an invoice remains unpaid after [NUMBER, e.g. 14] days. Refunds and cancellation are covered by our Refund and Cancellation Policy.

10. Cancellation and termination

You may cancel at any time, effective at the end of your current billing period. See the Refund and Cancellation Policy for how to cancel and what happens to your data.

We may suspend or end your access if you materially breach these terms, if your account is used unlawfully, or if we stop offering the service. Unless the reason is a serious breach on your side, we will give you reasonable notice and a way to export your data.

11. Availability and support

We aim to keep the service running reliably but we do not promise uninterrupted availability. The service depends on third parties — AI providers, email providers, payment and hosting infrastructure — and their outages will affect it.

During early access, support is provided personally by our team by email, on business days, with no contractual response time.

12. Disclaimers

The service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the service will meet your requirements, that output will be accurate or error-free, or that any particular business result will follow from using it. Some jurisdictions do not allow certain exclusions, in which case those exclusions do not apply to you.

13. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or lost business opportunity, even if advised of the possibility.

Our total aggregate liability arising from or relating to the service is limited to the greater of [AMOUNT, e.g. USD 100] or the fees you paid us in the [NUMBER, e.g. 3] months before the event giving rise to the claim.

Nothing in these terms excludes liability that cannot lawfully be excluded, such as liability for fraud, or for death or personal injury caused by negligence.

14. Indemnification

You agree to indemnify and hold us harmless against claims, damages, and reasonable costs arising from content you approved or sent through the service, from your breach of these terms or of the acceptable use section, or from your handling of personal data belonging to your customers or staff.

15. Changes to these terms

We may update these terms as the service develops. If a change materially reduces your rights, we will give you at least [NUMBER, e.g. 30] days' notice by email before it takes effect. Continuing to use the service after that means you accept the updated terms.

16. Governing law

These terms are governed by the laws of [STATE / COUNTRY], without regard to conflict-of-law rules. The courts of [CITY, STATE / COUNTRY] have exclusive jurisdiction, except that either party may seek injunctive relief where necessary.

If any provision is found unenforceable, the rest remains in force.

17. Contact

Questions about these terms go to [SUPPORT EMAIL], or write to [LEGAL ENTITY NAME] at [BUSINESS ADDRESS].