It answers the phone,
and it books.
The call you miss at 7pm is a booking someone else takes. Your phone agent picks up, answers from your real prices and hours, and writes the appointment straight into your calendar — inside rules it cannot talk itself out of.
- It only offers times you are actually open, for as long as the service actually takes.
- Safety rules are enforced in code, not suggested in a prompt. A colour client cannot be booked without their patch test, however hard they push.
- It never quotes a price you haven't given it, and never promises a refund.
- Refunds, complaints and anything it can't answer come to you as a message, so you can call them back. It never transfers a call.
- Every call is transcribed, and anything it said that it shouldn't have is flagged in your morning briefing.